Getting set up
What happens between saying yes and having a working connection.
The order of events
You check your address
The checker tells you whether we build where you are. It is answering from our own map of the streets and house numbers, so it knows about your address specifically and not just your town.
We check line of sight
A radio link needs a clear path from your building to the tower. We look from the road first, and come out and measure if that is not conclusive. It costs you nothing and we tell you either way — including when the answer is no.
We agree where the antenna goes
Which wall, which corner, how high. It has to see the tower, and it has to be somewhere a cable can reasonably reach the inside of the house from. If the only spot that works is awkward, we say so before the install rather than during it.
Install day
We mount the antenna, run the cable in, and connect it to a router. We do not leave until something in the house is actually on the internet.
Billing starts
From the day it works, not from the day you ordered. There is no installation charge and no contract, so if it turns out not to suit you, you are not tied to it.
Things worth knowing first
Trees are the usual problem
The signal does not bend around them and it does not reliably go through them. A path that works in April can stop working in June when the leaves come out, which is why we would rather find that out during the check than after you have paid for a month of service.
Where the antenna ends up is not always where you would like
It goes where it can see the tower. Sometimes that is the back of the house, and sometimes it needs to be higher than a single-storey wall allows. We will tell you what is involved before we start.
Wi-Fi is not the connection
What arrives at the router is what you are paying for. What reaches the far bedroom is Wi-Fi, and distance, walls and older devices all cost you speed after that point. Worth knowing before you judge the service by a speed test upstairs.
What we need from you
- Somebody home who can say yes to where the antenna goes
- Access to the outside wall we agreed on
- A power outlet near where the cable comes in
If the building is not yours, get the owner’s permission before install day. We are drilling a hole in their wall.
After the install
Your connection is on the status page like everyone else’s. If several things in the house go offline at once, look there before you call — if it is us, it will say so.
Changing plan later is free in either direction and takes effect on your next bill. Support has the rest, and the phone is (705) 479-2302.